BUSINESS Management training
Prepare your business for what’s next with a free, industry-led program designed specifically for the automotive aftermarket. Featuring respected international and local experts, the program delivers practical knowledge to improve performance, profitability, and leadership.
Thursday 14th may 2026
HR Hotline: Ask Anything — Live Clinic with HR Professionals
ABOUT THE SESSION
Apprentices churning? Paperwork piling up? People sprinting for the exit at 5:01? Bring your real-world headaches to three seasoned HR professionals who specialise in workshops like yours. No fluff—just straight, practical answers you can use tomorrow.
- 11:00am - 12:00pm
- THURSDAY 14TH MAY
10 Key Skills That Set Successful Leaders Apart
ABOUT THE SESSION
People love leaders, but they will only ever tolerate a manager. They willingly work for the leader with their blood, sweat and years, but they only work for the manager for their money. People will always follow a leader who can articulate a compelling vision, but having done that, what happens next and how do they embody that every day? What are the key skills that successful leaders have that managers don’t, and how can we take those skills onboard to grow ourselves, our team and our business?
Key Takeaways:
– The 10 skills that today’s successful leaders have mastered
– How to lead a team instead of managing people or just coping on your own
– How to remain certain in times of uncertainty
– How to create excellence, be excellent and nurture it in others
– Understanding how successful leaders are inspire people everyday
- 1:00pm - 2:00pm
- THURSDAY 14TH MAY
Robert snook
BUSINESS SUCCESS GLOBAL
ADAS IN THE REAL WORLD: VALIDATE, DON'T GUESS
ABOUT THE SESSION
Turn the ADAS Code of Conduct into shop-floor practice. This fast-paced session turns the ADAS Service & Repair Industry Code of Conduct into a practical workflow you can use on Monday. Learn when to validate vs calibrate, the five touchpoints that most affect ADAS (glass, tyres/alignment, suspension/ride height, body/structure, software), and the minimum documentation that keeps you protected.
- 3:00pm - 4:00pm
- THURSDAY 14TH MAY
CRAIG BAILLS
HIGHFIELD MECHANICAL
lesley YATES
AAAA
ROB MILDENHALL
NWG ADAS & WINDSCREENS
TOM HATCH
MYCAR TYRE & AUTO
matt douglas
REPAIRIFY
jASON TREWIN
I-CAR AUSTRALIA
FRIDAY 15th may 2026
WHAT CUSTOMERS REALLY WANT - IT'S NOT WHAT YOU THINK
ABOUT THE SESSION
If you had to name the top three things car owners want from a workshop, you’d probably say price, convenience and speed. Our research shows the real answers are different. This session lays out, in plain English, what drivers actually notice and the simple things many workshops overlook. When you align with what customers really value, conversations run smoother and charge-outs better reflect skilled work. Expect clear language, real examples and a short list of actions you can try next week with your team. No jargon. Just what works.
- 11:00am - 12:00pm
- FRIDAY 15TH MAY
BEN SELWYN
FIFTH QUADRANT
lesley YATES
AAAA
The Aftermarket’s Next Advantage - Making Smart Bets Now
ABOUT THE SESSION
Cars are becoming more connected, more software-driven and more dependent on data — and that’s changing what’s profitable, what’s repairable, and what customers expect.
At the same time, the “barbell effect” is squeezing the middle: some work becomes lower-touch and less frequent, while other jobs get more complex, more equipment-heavy and harder to quote with confidence.
In this session a panel of senior industry leaders will unpack:
– What’s changing fastest for workshops on the ground & in our industry
– Where the aftermarket is investing (tools, software, training, supply chain support)
– How they see workshops protecting margins while building capability
If you run a workshop, this session is essential: straight talk, real strategy, and a rare chance to hear it directly from the people shaping the aftermarket.
- 1:00pm - 2:00pm
- FRIDAY 15TH MAY
STUART CHARITY
AAAA
TBC
TBC
TBC
TBC
Future-Proofing Workshops: Innovations In Braking Technology
ABOUT THE SESSION
Dive into the innovations reshaping braking technology and what they mean for the service bay. This session covers the intersection of advanced braking systems, environmental responsibility, and tightening emissions standards. We’ll break down how evolving safety and mobility trends are shifting the aftermarket, ensuring your workshop is prepared for the next generation of friction and repair.
The objective is to equip independent workshops with the insights needed to make informed decisions and future-proof their business. By mastering these braking trends and repair innovations, you can adapt your operations to stay competitive in an increasingly sophisticated market.
- 3:00pm - 4:00pm
- FRIDAY 15TH MAY
siti
BREMBO
SATURDAY 16th may 2026
From Start-Up To Exit: Understanding The Business Lifecycle
ABOUT THE SESSION
Spoiler alert! Sooner or later, you are going to exit your business. It will either be on your terms or someone else’s…. but your way will always be better. We’ve all heard the “Yeah, I’m going to be out in 3 years” and “Yeah I was retired, but I’m back now” line. The fact is, they had a dream, not a plan. Why didn’t they have a plan? Because they didn’t know how to plan for what was coming next. We all know the person that exited once, exited well and exited with a much higher multiple value, while also leaving a positive legacy. But how do you do that?
- 12:00pm - 1:00pm
- SATURDAY 16TH MAY
Robert snook
BUSINESS SUCCESS GLOBAL
BUSINESS Management Training Sessions
Supercharge your business knowledge so your business is ready for future success with this comprehensive, FREE to industry Business Management Training Sessions, featuring international and local industry experts.
More details on the 2026 Business Management Training Sessions will be annouced soon.
